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Accessibility of Italian E-government services: the perspective of users with disabilities

The advent of the Internet has shaped our life in every field including study, work, social interaction, free time, and politics. In the sector of Public Administration (PA) and services delivered to citizens, benefits include better access to a vast amount of information, saving time, simplified services, and increased transparency. However, PA services should also be easy to use for people with disabilities, including those who interact through assistive technology. This paper offers the results of an online survey of people with disabilities accessing Italian PA services. Results from the sample highlight the need to improve service accessibility and usability, and the request for increasing their number and set of functions.


Electronic Governance and Open Society: Challenges in Eurasia (EGOSE 2018), St. Peterbsurg, Russia, 2018

External authors: Fiorella Ragni (Department of Law, University of Pisa, Italy)
IIT authors:

Type: Contributo in atti di convegno
Field of reference: Information Technology and Communication Systems
https://link.springer.com/chapter/10.1007/978-3-030-13283-5_21
File: Egose2018_preprint.pdf

Activity: Accessibility and Usability of User Interfaces
E-government services quality