The main task of this unit is to support and guide those who come into contact with the Registry via the helpdesk (paper, email and telephone) and to look after the image of the Registry based on policies set by the Management Committee. The unit deals with the organization and the secretariat for the training courses and events sponsored by the Registry. Within the unit, the press relations office works on promoting the image of IIT and the Registry, by stimulating new knowledge on topics of public and social interest and ensuring maximum visibility for local, regional, national and international events. There is also an editorial department, which publishes "Focus.it - Newsletter del Registro .it", the yearbook, quick guides, etc. The unit is also responsible for coordinating and managing the 2009 communication campaign for the Registry in close collaboration with the Management Committee.