Open Ticket Request System–OTRS: manuale d’uso per la gestione dell'helpdesk nell’unità Relazioni Esterne del Registro del ccTLD it
This work describes the operating instructions of the 'Open Ticket Request System – OTRS' used by the helpdesk of the External Relations Unit of the Italian 'ccTLD.it' Registry.
2004
Authors: Nicolini, Francesca; Ruberti, Stefano
IIT authors:
Type: Rapporti tecnici, manuali, carte geologiche e tematiche e prodotti multimediali
Field of reference: Information Technology and Communication Systems
Note interne B4-06/2004
